The Gracechurch Centre provides you with a safe shopping experience. We employ a number of overt security measures, but also operate a number of unseen, covert security measures for your protection.

Customer Care Centre

The Customer Care Centre is located on level 1 of The Gracechurch Centre car park.

Here, you can find assistance and information regarding the car park, Shopmobility services, lost property, parent and child parking permits and photocopying.

Here, you’ll also find information on upcoming events and store details.

The Job Vacancies board can be found in the lift lobby near WH Smith.



The Gracechurch Centre is home to a Changing Places facility. The facility is fully equipped with adult-sized, height adjustable changing benches and hoists. Every aspect of the design, down to the colour of the tiles and paint, has been carefully selected to create a friendly, welcoming environment.

The facility is located on the First Floor of the car park, next to Customer Care.


Our disabled toilets are fully compliant with the latest health and safety standards. These toilets are located in the north side of the centre, near to Barclays bank and the lifts. Access to these toilets require the use of a radar key. The closest place to purchase a radar key is at Timpson within The Gracechurch Centre.


Disabled parking spaces are available on levels 1, 3 and 5 of the car park (please note, level 5 of the car park is currently temporarily closed).

If you do not require the use of a parking bay for persons with a disability, please park in a non-blue parking space. The blue parking spaces are reserved for our customers who have a disability.


Wheelchairs and scooters can be hired from the Shopmobility service which is available from Customer Care (first floor of the car park). Please note, Shopmobility scooters would have to be booked 24 hours in advance, and first-time customers would have to bring 2 forms of ID or one photo ID and utility/bank statement.


The Gracechurch Centre is proud to support the Sunflower Lanyards scheme. Sunflower Lanyards with ID cards are available to collect from Customer Care and are free of charge. To find out more about the scheme, watch this video or click here

Public Toilets

Modern and well-maintained public toilets are located at the north end of the centre near to Barclays and next to the car park lifts.

Baby Changing Facilities

Our baby changing room is located near to the public toilets near to Barclays. They are fully equipped and easily accessible, pleasant facilities within which to change or feed your children.

Car Valeting

Have your car cleaned while you shop with our car valeting service form Inter car Cleaning.

This service is available on level 1 of the car park and offers everything from a simple wash to a full valet.

To find out more, please visit

First Aid

The Gracechurch Centre has staff onsite who are trained to give first aid at work, and use a defibrillator.

Safety Notice

The Gracechurch Centre is a fun, friendly place for our customers to enjoy themselves. However, should an issue arise, we have well-rehearsed plans which aim to resolve any incident. As the safety of our customers and staff is our top priority, we run CCTV 24 hours a day and have a dedicated security team who will deal with any situation quickly and efficiently.

To maintain the centre’s safe and relaxed environment, we ask all visitors to abide by our code of conduct. This includes an injunction against the use of vehicles or bicycles within the centre. If you have any questions regarding this, please speak to a member of the centre management team.

If you see anything suspicious happening within our centre, we urge you to alert a member of staff.