The Gracechurch Centre provides you with a safe shopping experience. We employ a number of overt security measures, but also operate a number of unseen, covert security measures for your protection.
Customer Care Centre
The Customer Care Office is temporarily closed. If you need any assistance including the shopmobility scheme and / or hidden disabilities stock, please contact our Security team on 0121 355 1112 or press any HELP button on the car park pay machines. We apologise for any inconvenience this may cause.
The Customer Care Centre is located on level 1 of The Gracechurch Centre car park.
Here, you can find assistance and information regarding the car park, Shopmobility services, lost property, parent and child parking permits and photocopying.
Here, you’ll also find information on upcoming events and store details.
The Job Vacancies board can be found in the lift lobby near WH Smith.
Shopmobility and Accessibility
Wheelchairs and scooters can be hired from the Shopmobility service which is available from Customer Care (first floor of the car park). Please note, Shopmobility scooters would have to be booked 24 hours in advance, and first time customers would have to bring 2 forms of ID or one photo ID and utility/bank statement.
Disabled parking spaces are available on levels 1, 3 and 5 of the car park (please note, level 5 of the car park is currently temporarily closed).
Our disabled toilets are fully compliant with the latest health and safety standards. These toilets are located in the north side of the centre, near to Barclays bank and the lifts. Access to these toilets require the use of a radar key. The closest place to purchase a radar key is at Timpson within The Gracechurch Centre.
The Gracechurch Centre is proud to support the Sunflower Lanyards scheme. Sunflower Lanyards with ID cards are available to collect from Customer Care and are free of charge. To find out more about the scheme, watch this video https://youtu.be/qWPqg3PJ0D4 or click here.
FACE COVERING EXEMPT SCHEME
If you are exempt from wearing a face covering, please visit Customer Care (first floor of the car park) where our team will offer assistance and provide you with a facial covering exempt card on a lanyard for use within The Gracechurch Centre and our stores. Please note, the lanyard must be returned after use on the day and is not for use in the wider town centre.
Baby changing facilities
Our baby changing room is located near to the public toilets near to Barclays. They are fully equipped and easily accessible, pleasant facilities within which to change or feed your children.
The Cloud Free WiFi
Looking for gift inspiration? Want some entertainment on your coffee break?
Whatever you need it for, you can enjoy free Wi-Fi throughout The Gracechurch Centre.
To connect, select The Cloud from the network list in your phone, laptop or tablet settings, and follow the simple one-time registration process. You’ll then be free to browse the web and access your favourite stores online, read product reviews before you buy and share your newest purchases with friends.
We recommend downloading the free FastConnect app for a seamless, uninterrupted connection. It’s available for both iOS and Android devices through the following links.
Download the app for iPhone or Android by clicking here.
Have your car cleaned while you shop with our car valeting service form Inter car Cleaning.
This service is available on level 1 of the car park and offers everything from a simple wash to a full valet.
To find out more, please visit www.intercarcleaning.com/en
Modern and well-maintained public toilets are located at the north end of the centre near to Barclays and next to the car park lifts.