Wheelchairs and scooters can be hired from the Shopmobility service which is available from Customer Care (first floor of the car park). Please note, Shopmobility scooters would have to be booked 24 hours in advance, and first time customers would have to bring 2 forms of  ID or one photo ID and utility/bank statement.


Disabled parking spaces are available on levels 1, 3 and 5 of the car park (please note, level 5 of the car park is currently temporarily closed).


Our disabled toilets are fully compliant with the latest health and safety standards. These toilets are located in the north side of the centre, near to Barclays bank and the lifts. Access to these toilets require the use of a radar key. The closest place to purchase a radar key is at Timpson within The Gracechurch Centre.


The Gracechurch Centre is proud to support the Sunflower Lanyards scheme. Sunflower Lanyards with ID cards are available to collect from Customer Care and are free of charge. To find out more about the scheme, watch this video or click here


If you are exempt from wearing a face covering, please visit Customer Care (first floor of the car park) where our team will offer assistance and provide you with a facial covering exempt card on a lanyard for use within The Gracechurch Centre and our stores. Please note, the lanyard must be returned after use on the day and is not for use in the wider town centre.


The Gracechurch Centre is home to a Changing Places facility. The facility is fully equipped with adult-sized, height adjustable changing benches and hoists. Every aspect of the design, down to the colour of the tiles and paint, has been carefully selected to create a friendly, welcoming environment.

The facility is located on the First Floor of the car park, next to Customer Care.